food & setup
HOW IS THE FOOD PACKAGED?
Our catering can be served individually or in family style trays. For catering over 10 people, we recommend family style trays.
DOES MY ORDER INCLUDE PLATES, UTENSILS, ETC.?
All orders will arrive with napkins and bowls. You may request serving utensils when you speak with your catering specialist.
WILL YOUR TEAM HELP SET UP MY ORDER?
WHAT VEGAN/GLUTEN-FREE/SOY-FREE OPTIONS DO YOU HAVE?
please email [email protected]. Feel free to mention any allergen sensitivities in the “Special Requests” box at checkout.
delivery & payment
WHEN SHOULD I REQUEST DROP-OFF IF MY EVENT STARTS AT XX AM/PM?
You can select delivery windows of 15 minutes (ex: 12:00-12:15 PM) on our ordering page. We recommend choosing an earlier window to allow for food set-up.
WHAT IF MY ADDRESS IS OUTSIDE OF YOUR DELIVERY ZONE?
While we can’t 100% guarantee delivery to out-of-zone locations, feel free to check with us. You’ll be able to fill out a request form if placing a delivery order with an out-of-zone address. You can always place a pick-up order from a nearby
DO YOU OFFER HOUSE DISCOUNTS?
Yes, we do! Our house accounts with monthly billing are a great option for companies looking to place a large volume of catering orders. If you’re interested in setting one up, please email firstname.lastname@example.org.
DO YOU HAVE RECOMMENDATIONS ON GRATUITY?
Tipping is optional, but a gratuity of 5-15% (or any custom amount) can be added at checkout and is always appreciated.
HOW DO I MAKE EDITS TO MY ORDER?
If your requested delivery time is more than 24 hours out, you can edit your order by emailing [email protected] or calling your catering specialist. If you need to make changes within 24 hours of your event, contact your local SoFresh by phone.
WHAT IS YOUR CANCELLATION POLICY?
We do charge 50% of your order’s total for cancellations within 24 hours of your scheduled pick-up/delivery time, but there are no charges for cancellations with more than a day’s notice.